Göteborgs Symfoniker

Frequently asked questions Can we help you?

Here you will find answers to the most common questions we currently receive regarding ticket purchases, login details and more related to your visit at the Gothenburg Concert Hall.

The concert visit

Come as you are! It is optional clothing when visiting us. However, keep in mind that there are visitors who may be sensitive to strong odors. Feel free to refrain from strong perfumes and hair sprays with regard to allergy sufferers or odor hypersensitivity.


Yes, there are both bars and an à la carte restaurant in Gothenburg Concert Hall. Here you will find more information.


We recommend that you arrive at the Concert Hall at least 15 minutes before the concert starts. Then you will have plenty of time  to hang your outerwear in the closet and find your seat. If you are going to pick up tickets from the ticket office, or are planning a visit to one of our bars, we recommend that you arrive at least 30 minutes before the concert.

Classical concerts in the Great Hall
At a concert with the Gothenburg Symphony Orchestra in the Great Hall, you are welcome two hours before the start of the concert, and to visit our foyer. If you have booked a table in our restaurant, we welcome you 2.5 hours before the concert starts so that you have time to enjoy the meal in peace and quiet.

Family concert in the Great Hall
At a family concert in the Great Hall, you are welcome one hour before the concert starts.

Other concerts in the Great Hall
Opening hours vary depending on the concert start. Please contact the ticket office for more information.

Concert in Stenhammarsalen
Welcome one hour before the concert starts.

About ten minutes before the concert starts, we call for the first time. The second ringing indicates that there are about five minutes left and the third that three minutes remain. After the third ring, the doors to the salon close and the concert begins.


When a concert starts, the doors close and those who arrive late are not let in until a suitable break in the concert occurs. In some cases, it may only be possible during a break. This is done to show consideration for our artists, musicians and our audience. Our audience hosts are on site before, during and after the concert to help you get it right. Do not hesitate to ask if you need help with anything.


In normal cases, the service is open in connection with a concert in the house. Due to current restrictions, all of the Concert Hall’s restaurants are currently closed for the time being. We do everything to create a safe and secure environment for both guests and staff. Available alternatives can be changed when the restrictions change – make sure that you have chosen to receive newsletters from the Gothenburg Concert Hall so that we can keep you informed through our communication before your visit.


We welcome everyone to a relaxing mobile-free zone, where the music takes place and the outside world has to wait. Do not forget to turn off your mobile phone during the concert. Keep in mind that, not only a conversation can be disruptive to others in the audience, but also general mobile use with glowing screens that draws attention from the shared concert experience.


For us, it is important that you as an audience feel safe and secure when you attend one of our events. Here, we list all the measures we take to ensure increased safety in connection with the pandemic.


At classical concerts, many concertgoers only applaud at the end of a complete work, even though the piece has several movements. This means that there may be quiet moments when the music has stopped, but no one applauds. In the concert program on each concert page, you will find all the works that will be played during the concert and its length. Here you will also find work comments, as well as biographies of the participants. If you are unsure, you can also wait for the rest of the audience to clap before you applaud. But remember, in the end, it’s just applause and nothing to worry about.


Our concert halls are acoustically designed and give you a wonderful art experience no matter where you choose to sit in the hall. The location of your seating is therefore entirely up to you. Many of our concertgoers prefer “their” specific places in the concert hall. It can be in the middle, while others like to be higher up in one of the lodges or on the balcony to be able to see the whole orchestra better. It can also depend on the repertoire performed at the concert. For example, if there is a piano soloist, some listeners prefer to have a place where they can see the soloist.


Under the concert category “Beginners classical music” we have collected our recommendations for you who are curious about classical music. If you would rather botanize among our entire concert offer, you can easily do so in the concert program. Many make their selection based on composer, soloist, repertoire or the date and time of the performance.


The web profile

The easiest way to create your web profile is in connection with your ticket or subscription purchase, linked to the email address you provide at the time of purchase. When you log in to the web profile, you can see your tickets and subscriptions, as well as take advantage of offers and subscriber benefits. You are also able to create a web profile online, here.

Remember to keep your web profile up to date and change your contact information if you change your email address, move or change your phone number. You can do this easily at the link below. There you can also get a new password if you forgot which one you used when you made your purchase.


Access to the web profile is easiest to find in the menu, or here.


Once you have created your web profile, it may take a while before your tickets, subscriptions, offers and benefits become visible. This is because the box office needs to activate your profile manually. Note that the web profile is linked to the email address you provide at the time of purchase. Use the same email adress when you log in.


No, it’s not the same login information for the web profile and the GSOplay app. However, you can use your web profile login information to log in to My List on GSOplay on the website.


Subscriptions

You will be refunded the part of the subscription amount that pertains to the canceled concert or concerts. If you have bought your subscription with a card online, the refund will be made to the same card you used at the time of purchase. If, on the other hand, you have paid for your subscription by bank transfer, the refund will be made in the form of a credit receipt. The credit receipt will be sent to the e-mail address you provided when purchasing. You can use the credit receipt as a means of payment in Gothenburg Concert Hall and for purchases here on the website. It is also possible to redeem the credit receipt for money – this must, however, be done on site at the ticket office during regular opening hours.


If you as an orchestra subscriber are prevented and cannot attend any of your subscription concerts, you have the opportunity to change your concert free of charge (Applies to Large, Silver, Gold subscribers) or for only SEK 50 / ticket (Applies to Small and Intermediate subscribers). The change must be made no later than 3 days before the concert takes place. It is also possible to gift your concert to a family member or friend.


Once you have created your web profile, it may take a while before your tickets, subscriptions, offers and benefits become visible. This is because the box office needs to activate your profile manually. Note that the web profile is linked to the email address you provide at the time of purchase. Use the same email adress when you log in.


No, it is possible to share a subscription or transfer subscription concerts to family members and friends.


For the subscriptions for the season 2021-2022, temporary purchase conditions apply, which means that you can cancel your subscription until the week before the first concert in the subscription and get the entire amount refunded.

In normal cases, you have the opportunity to instead rebook a concert that you do not have the opportunity to go to. It is also possible to share a subscription or transfer subscription concerts to family members and friends.


On 21 December 2021, the Government informed about the stricter restrictions that apply from 23 December 2021. The stricter restrictions mean that we can only welcome 500 people to the concerts in the Great Hall in January.

Since there are no fair ways to select the people who will be allowed to keep their seats or take a seat first in the salon, and we must also let each individual decide if he or she feels safe visiting us, we will redeem all tickets to the concerts where we sold more than 500 tickets.

Instead, we offer you to buy a ticket again for the concerts with a reduced salon. As always subscribers have 24-hour booking priority for via the web profile starting on Friday 7 January 11.00. (Regular ticket release Saturday 8 January 11.00)

We are so sorry that this affects you and we do everything we can to get back to a normal situation as quickly as possible where we can all look forward to a safe experience together in the Concert Hall.

The ticket office will contact you who are affected by this change and the money for the redeemed tickets will be refunded on an ongoing basis, but not later than 18 February.


Gift Card

Buy your gift card here and follow the steps below. If you need help with your purchase, you are welcome to contact our ticket office on telephone 031-726 53 00 or via email biljett@gso.se and we will be happy to help you.

  1. Select amount:
    Fill in the amount you want to load the gift card with through one of the pre-selected amounts, or any amount. Click “Continue”.
  2. Complete the purchase:
    Fill in your details, select payment method and complete the purchase. Be careful when entering your email address – the gift card will be delivered directly to your e-mail.
  3. Make it personal:
    Last but not least, you can choose which design you want on your card. You will find the options when you click on “Download gift card”

To check the balance on your gift card, you are welcome to contact our ticket office on telephone 031-726 53 00 or via email biljett@gso.se, or check the balance online here.


You are welcome to contact the ticket office to extend the validity of your gift card. You can reach the ticket office via 031-726 53 00 or biljett@gso.se.


GSOplay

No, it’s not the same login information for the web profile and the GSOplay app. However, you can use your web profile login information to log in to My List on GSOplay on the website.


You can screen the website or app content to your smart TV, Chromecast or AppleTV. Remember that the screen you share to the TV should be logged in on the same WiFi as your smart TV, Chromecast or AppleTV.

In later versions of AppleTV the GSOplay app is avalable in AppStore. Live streamed concerts cannot unfortunately be displayed in the AppleTV app due to restrictions made by our live media player. Instead you can watch the live streamed concerts via your AppleTV by screen sharing your phone with your TV (see above). Note that in order to to log in to the AppleTV GSOplay app, you must first download the GSOplay app to your mobile and register for an account. Use the same user name and password as you have in the mobile app when you log on to the AppleTV GSOplay app.


To see our entire range of live concerts, pre-recorded concerts, interviews and other background material, you need to be logged in. In addition, in logged-in mode, you can save your favorite clips to experience them over and over again. We would also like to recommend subscribing to GSOplay’s newsletter to easily keep track of our concert news and receive a reminder before a live broadcast.


No, you do not need the GSOplay app to take part in our range of digital concerts. However, there are different benefits to the features that different devices offer.
By downloading our app, you have our digital range close at hand. Here you can easily keep track of live broadcasts by turning on our push notifications and watching our concerts in offline mode. In a logged-in mode, you can mark concerts both in our app and on the website, to take part in the offer at a later time. By watching a live concert on a computer, you have the opportunity to share the chat that is available during the live broadcast. Here you can chat and ask questions to current experts and other enthusiasts around the world.
Keep an eye on upcoming live broadcasts and concert news by subscribing to GSOplay’s newsletter.


Our digital concerts on GSOplay are free of charge for anyone to watch.

We have updated the GSOplay app so all users have the same access to our content, which means that everyone can enjoy the premium features such as downloading concerts. If you have subscribed to Premium recently and want to cancel your subscription, open your Play Store app and cancel your GSO subscription there, or go to this link to cancel your subscription. Anyone who has purchased a subscription in Google Play in 2021 will be refunded.

If you have any question, you can ask our support for help.


If you want you can support GSOplay by donating to us here. Donated funds will be used to further develop GSOplay – with the aim of spreading the classical music to everyone today and in the future.


The GSOplay app is free and can be downloaded from App Store or Google Play. The app is available for iOS and supports Airplay and Chromecast. The Android versions support Chromecast. The GSOplay app is also available in later versions of AppleTV.


To participate in the chat during the live broadcasts, you need to watch the concert on your computer. Here you can chat with one of our experts or with other enthusiasts around the world. The chat starts about ten minutes before the broadcast starts. Note that you need to be logged in to be able to participate. Unfortunately, the chat is not available in the mobile, tablet or app.


The concerts are mostly available for 30 days from the date of publication. At several concerts, the availability time is stated on the concert page.


Update the content of the app by dragging the screen down. If that doesn’t help, try one of the following:
– Close the app and open it again.
– Sign out and log back into the app.
– Delete the app and install it again.

If you do not correct the problem, email to gsoplaysupport@gso.se and we will help you.


Make sure that the e-mail with your new password has not landed in your trash. If the password is not in the inbox or trash, email to gsoplaysupport@gso.se and we will help you.


Can’t find the answer to your question? Send an email to gsoplaysupport@gso.se and we will help you.


Purchase terms & refunds

Once we have completed your refund, we will contact you to the email address you used when purchasing your ticket. If you do not find the email, it may be a good idea to check the email in your spam. If you have paid with a card online, the refund will be made to the same card you used at the time of purchase. Please note that sometimes it can take a few days from the time we make the refund until the money is available on your account. We apologize for this, but it is beyond our control.


Yes, the money is refunded by our ticket office. When the concert is canceled, you will receive an email confirming that the concert has been canceled. If you have paid for your ticket or concert subscription with a card online, the refund will be made to the same card that you used at the time of purchase. If you have made your purchase by bank transfer, gift card or directly at the ticket office, the refund will be made in the form of a credit receipt. The credit receipt will be sent to the e-mail address you provided when purchasing. You can use the credit receipt as a means of payment in Gothenburg Concert Hall and online. It is also possible to redeem the credit receipt for money – Please contact the ticket office and they will help you.

Welcome!


At the Gothenburg Concert Hall, we have both events arranged by the Gothenburg Symphony Orchestra and events where we rent out our facilities to external actors. The external actors’ events are beyond our control and the decisions about an event being canceled or moved forward are being decided by the external actors. The same applies with refunds. To get information about what exactly applies to your concert, please visit the concert calendar.


Here you will find our general terms of purchase for ticket and subscription purchases.


Can't find what you're looking for? Contact the ticket office

Experience the magic of classical music - anytime

The digital concert hall GSOplay is always open to you. Welcome to curiously peek in and find your classical favourites among pre-recorded concerts, live broadcasts and interviews!

Watch GSOplay