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Frequently asked questions

Here you will find the answers to the most common questions we get right now, as well as supplements to our general terms of purchase in connection with the pandemic.

When will you open again?

We will need to adapt the concert season on the Swedish Public Health Agency’s recommendations, decisions from the Västra Götaland region and how the corona pandemic develops in the world. The website calender is always updated with the latest concert information. Stay up to date by subscribing to our newsletter.

If you have bought a ticket to a canceled or moved event the ticket office contact’s you at the e-mail address you provided at the time of your purchase.

Will I get my money back if a concert is canceled?

Yes, the money is refunded by our ticket office. When a concert is cancelled, you will receive an email confirming that it has been cancelled and that your money will be refunded to the same card you used at the time of purchase.

If you have paid for your ticket / subscription with a card on the website, the refund will be made to the same card you used at the time of purchase. If you have made your purchase by bank transfer, gift card or directly at the ticket office, the refund will be made in the form of a gift card. The gift card will be sent to the e-mail address you provided when purchasing. You can use the gift card as a means of payment in Gothenburg Concert Hall and in connection with purchases here on the website.

If you have paid for your ticket/subscription by bank transfer, the refund will be made in form of a gift card. You can use your gift card as a payment at the Concert Hall and at gso.se. It is also possible to redeem it for money – this must, however, be done at the ticket office during regular opening hours. Welcome!

Will there be a refund before the concert date?

We try to make the refunds as soon as we can, but can not guarantee that you will receive the money before the concert date. If you have paid with a card on the website, the refund will be made to the same card you used at the time of purchase. Please note that sometimes it can take a while from the time we make the repurchase until the money is available on your bank account. We apologize for this, but it is beyond our control.

If you have paid with a gift card, Bankgiro or directly at the ticket office, we will contact you to the email address you provided when purchasing your ticket. If you do not find the email, check for the email in your spam.

How do I know the money has been refunded?

Once we have completed your refund, we will contact you to the email address you provided when purchasing your ticket. If you do not find the email, it may be a good idea to check the email in your spam. If you have paid with a card on the website, the refund will be made to the same card you used at the time of purchase. Please note that sometimes it can take a while from the time we make the repurchase until the money is available in your account. We apologize for this, but it is beyond our control.

I have a ticket to a canceled concert, but have not received any information. What should I do?

All customers with tickets to a cancelled concerts will be contacted to the email address provided when purchasing the ticket. If you do not find the email, it may be a good idea to check the email in your spam. You are also welcome to contact the ticket office on telephone 031-726 53 00 or via email biljett@gso.se.

How do I know if a concert is canceled?

We update the concert calendar continuously and contact all customers via e-mail. If you are unsure of what applies to your upcoming concert, you are welcome to contact the ticket office. You can contact them via 031-726 53 00 or biljett@gso.se.

What if one or more concerts in my subscription are canceled?

You will be refunded the part of the subscription amount that pertains to the canceled concert or concerts.

If you have paid with a card on the website, the refund will be made to the same card you used at the time of purchase. If, on the other hand, you have paid for your subscription by bank transfer, the refund will be made in the form of a gift card.

You can use your gift card as a means of payment in the Concert Hall and at gso.se. It is also possible to redeem back for money – however, this must be done on site at the ticket office during regular opening hours. The gift card is sent to the e-mail address you provided when purchasing a subscription.

What applies if I cancel myself?

For subscriptions season 2021-2022, temporary purchase terms apply, which means that you can cancel your subscription until the week before the first concert in the subscription and get the entire amount refunded.

I have a gift card that will expire soon and that I have not been able to use as planned. What applies?

Due to the current situation, gift cards with an expiration date will be extended until the situation has returned to normal. You are welcome to contact the ticket office to extend the validity of your gift card. You can reach them via 031-726 53 00 or biljett@gso.se.

Why are events affected differently?

At the Gothenburg Concert Hall, we have both events arranged by the Gothenburg Symphony Orchestra and events where we rent out our facilities to external actors. The external actors’ events are beyond our control and the decisions about an event being canceled or moved forward are being decided by the external actors. The same applies with refunds. To get information about what exactly applies to your booking, please see the concert calendar.

Is the ticket office open as usual?

Here you will find the ticket office’s opening hours.

Where can I find the general terms of purchase?

Here you will find our general terms of purchase for ticket and subscription purchases.

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