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Frequently asked questions

Here you will find the answers to the most common questions we get right now, as well as supplements to our general terms of purchase in connection with the pandemic.

We put the safety of the audience first and adapt continuously to the Swedish Public Health Agency’s recommendations and decisions from our owner Region Västra Götaland. There is a lot of pressure on the Ticket Office right now, so we ask for your understanding that it can take longer than normal to get an answer. Here you find the Ticket Office’s opening hours.

How are the concerts in January affected?

On December 2021, the Government informed about stricter restrictions that entailed the introduction of vaccination certificates and an audience of a maximum of 500 people. On 10 January 2022, the Government informed about further stricter restrictions from 12 January 2022, which means that in addition to vaccination certificates, we also need to introduce a one meter distance between each group, which further limits the size of the salons.

We contact everyone who bought a ticket and are affected by the stricter restrictions.

Before your visit, you will also receive an email with information, read it carefully so that we together can create a safe concert experience.

Concerts arranged by external actors
At the Gothenburg Concert Hall, we have both events arranged by the Gothenburg Symphony Orchestra and events where we rent out our concert hall to external actors. The events of the external actors are outside our operations and the decisions about an event being canceled or moved forward are theirs. The same applies with refunds. To get information about what exactly applies to your booking, please see the respective concert in the calendar. Everyone who bought a ticket to an event that is affected is contacted via email.

How is the Concert Hall affected by the latest restrictions?

On 21 December 2021, the Government informed about the stricter restrictions that will come into force on 23 December 2021. We are now investigating how this affects the operations of the Gothenburg Concert Hall and will return with more information shortly. If you bought a ticket to a concert that is affected by the new restrictions, you will be contacted via email.

Vaccination certificate

The Government has decided that vaccination certificates can be introduced for public gatherings and public events with more than 100 people indoors from 1 December 2021.

This means that everyone over the age of 18 who is to visit a concert at the Gothenburg Concert Hall from 1 December 2021 needs to show a valid vaccination certificate and identify themselves in connection with admission. The vaccination certificate can be displayed digitally in your phone or printed on paper.

Do you have requirements for vaccine certificates?

Yes, Gothenburg Concert Hall has requirements for vaccine certificates. This means that you who bought a ticket to an event in Gothenburg Concert Hall must present a vaccination certificate when you come to us. The requirement is introduced in all auditoriums in Gothenburg Concert Hall. Read more about and order your vaccination certificate via covidbevis.se.

The organizer who does not present a vaccination certificate must adapt the activity to future participant restrictions. We have decided to choose the path with vaccination certificates instead of having to severely limit the activities and the opportunity to welcome the audience.

How do I get a vaccination certificate?

Read more and order vaccination certificates via covidbevis.se.

Does the requirement for a vaccination certificate apply to everyone?

Vaccination certificates must be presented by everyone from 18 years of age. If you are unable to get vaccinated for medical reasons, you will need to bring a written certificate from the health service stating that you have not been able to get vaccinated for medical reasons.

How is the vaccination certificate checked on site in the Concert Hall?

The vaccination certificate contains a qr code that you present to the audience hosts at the Concert Hall’s entrance, together with an approved ID document. If you have not been able to get vaccinated for medical reasons, you must present your written certificate from the health service (see above).

It helps us a lot, and makes entry easier, if you have a digital passport or a clear printout ready for admission. Remember not to fold a printout so that the qr code is affected as it may make it unreadable.

What applies to me who has bought a ticket or a subscription in the Gothenburg Concert Hall but does not have a vaccination certificate / written certificate from the health service?

Then unfortunately you can not visit us. At the Gothenburg Concert Hall, we have both events arranged by the Gothenburg Symphony Orchestra and events where we rent out our premises to external actors. If your concert takes place under the auspices of Göteborgs Symfoniker AB – contact the ticket office at biljett@gso.se or 031-7265300 for rebooking/repurchase.

The events of the external actors are outside our operations and the decisions about, for example, reimbursement of ticket costs are theirs. To get information about what exactly applies to your booking, please see the respective concert in the calendar.

Can I prepare my visit now?

Yes. We recommend that you plan a visit to download your vaccination certificate. If you already have a proof, be sure to check that it is still valid. If not, you can download a new proof. Vaccination certificates can be downloaded with the help of e-identification on the website covidbevis.se.

When ordering vaccination certificates without e-identification, waiting time can occur, so it is even more important to order proof well in advance of the concert visit. An alternative is to consider the possibility of obtaining e-identification for faster handling. You order vaccination certificates without e-identification on the E-health authority’s website.

Note! We will only be able to accept a valid vaccination certificate upon entry. Certificates of infection or negative testing will not apply.

Adaptations

How do you adapt the visits in the concert hall?

For us, it is important that you feel safe and secure when you visit our events. Here we have gathered information about the adaptations we make in Gothenburg Concert hall.

Of course, we put the audience’s security first and adapt continuously to the Swedish Public Health Agency’s recommendations, decisions from the Västra Götaland region and how the corona pandemic develops in the world.

Subscriptions

Why was my subscription seat in January 2022 canceled?

On 21 December 2021, the Government informed about the stricter restrictions that apply from 23 December 2021. The stricter restrictions mean that we can only welcome 500 people to the concerts in the Great Hall in January.

Since there are no fair ways to select the people who will be allowed to keep their seats or take a seat first in the salon, and we must also let each individual decide if he or she feels safe visiting us, we will redeem all tickets to the concerts where we sold more than 500 tickets: 12-13 January20-22 January and 26 January.

Instead, we offer you to buy a ticket again for the concerts with a reduced salon. As always subscribers have 24-hour booking priority for via the web profile starting on Friday 7 January 11.00. (Regular ticket release Saturday 8 January 11.00)

We are so sorry that this affects you and we do everything we can to get back to a normal situation as quickly as possible where we can all look forward to a safe experience together in the Concert Hall.

The ticket office will contact you who are affected by this change and the money for the redeemed tickets will be refunded on an ongoing basis, but not later than 18 February.

Where can I find my web profile?

Here you will find more information about your web profile.

Why was my subscription seat in September 2021 canceled?

As the restrictions continued until 28 september 2021 and was not changed as previously announced, we were forced to adapt our maximum audience size. This meant that the placement in the halls was affected during this period and that the number of seats we had at our disposal was reduced. This affected the subscriptions in september where the number of audiences in the hall exceeded the maximum number of audiences (applies to all subscriptions except Classical Curiosity, Pioneer, World in the Concert Hall and Wednesday Small).

Since there are no fair ways to select the people who would be allowed to keep their seats or take a seat first in the salon, and we also had to let each individual decide if he or she felt safe to visit us after all, we redeemed all tickets. Instead, we offered online booking priority via the web profile to the limited audience seats in connection with the ticket releases.

We are so sorry that this affects you. Do not hesitate to contact us at the ticket office if you have any questions: +46(0)31-7265300, biljett@gso.se.

What if one or more concerts in my subscription are canceled?

You will be refunded the part of the subscription amount that pertains to the canceled concert or concerts.

If you have paid with a card on the website, the refund will be made to the same card you used at the time of purchase. If, on the other hand, you have paid for your subscription by bank transfer, the refund will be made in the form of a gift card.

You can use your gift card as a means of payment in the Concert Hall and at gso.se. It is also possible to redeem back for money – however, this must be done on site at the ticket office during regular opening hours. The gift card is sent to the e-mail address you provided when purchasing a subscription.

What applies if I cancel myself?

For subscriptions season 2021-2022, temporary purchase terms apply, which means that you can cancel your subscription until the week before the first concert in the subscription and get the entire amount refunded.

Refunds and purchase terms

For everyone’s safety, the Gothenburg Concert Hall closely follows developments in society and the authorities’ rules and recommendations. Anyone who buys a ticket to one of the events in the concert hall also agrees to follow the health and safety measures that apply at the time of the event. Here you can read more about what applies right now and how we work to create a safe and secure environment. Feel free to update yourself regularly, as rules and guidelines may change.

Where can I find the general terms of purchase?

Here you will find our general terms of purchase for ticket and subscription purchases.

Will I get my money back if a concert is canceled?

Yes, the money is refunded by our ticket office. When a concert is cancelled, you will receive an email confirming that it has been cancelled and that your money will be refunded to the same card you used at the time of purchase. Repayment of subscription concerts takes place automatically as soon as we know how the autumn season will be affected, but no later than 15 December 2021.

If you have paid for your ticket / subscription with a card on the website, the refund will be made to the same card you used at the time of purchase. If you have made your purchase by bank transfer, gift card or directly at the ticket office, the refund will be made in the form of a gift card. The gift card will be sent to the e-mail address you provided when purchasing. You can use the gift card as a means of payment in Gothenburg Concert Hall and in connection with purchases here on the website.

If you have paid for your ticket/subscription by bank transfer, the refund will be made in form of a gift card. You can use your gift card as a payment at the Concert Hall and at gso.se. It is also possible to redeem it for money – this must, however, be done at the ticket office during regular opening hours. Welcome!

How do I know the money has been refunded?

Once we have completed your refund, we will contact you to the email address you provided when purchasing your ticket. If you do not find the email, it may be a good idea to check the email in your spam. If you have paid with a card on the website, the refund will be made to the same card you used at the time of purchase. Please note that sometimes it can take a while from the time we make the repurchase until the money is available in your account. We apologize for this, but it is beyond our control.

Why are events affected differently?

At the Gothenburg Concert Hall, we have both events arranged by the Gothenburg Symphony Orchestra and events where we rent out our facilities to external actors. The external actors’ events are beyond our control and the decisions about an event being canceled or moved forward are being decided by the external actors. The same applies with refunds. To get information about what exactly applies to your booking, please see the concert calendar.

Schools

How do you adapt the school visits?

School classes that visit us are met by hosts who help to keep distance between the groups in the foyer and place each class/group in a separate area in the concert hall. Several entrances to the concert hall are used to reduce the risk of meetings between schools/classes. Do not hesitate to contact us at the ticket office if you have any questions: +46(0)31-7265300, biljett@gso.se.

Can students eat a packed lunch in the Concert Hall?

No, right now it is not possible to eat a packed lunch in the Concert Hall.

Gift cards

I have a gift card that will expire soon and that I have not been able to use as planned. What applies?

Due to the current situation, gift cards with an expiration date will be extended until the situation has returned to normal. You are welcome to contact the ticket office to extend the validity of your gift card. You can reach them via 031-726 53 00 or biljett@gso.se.

Can I contribute to your business by giving away a gift card or by a donation?

It is possible, and to the extent you want to do it, we will use donated funds to further develop GSOplay – in order to spread classical music today and in the future. More information on how to contribute can be found here.

If a concert is canceled

How do I know if a concert is canceled?

We update the concert calendar continuously and contact all customers via e-mail. If you are unsure of what applies to your upcoming concert, you are welcome to contact the ticket office. You can contact them via +46(0)31-726 53 00 or biljett@gso.se.

I have a ticket to a canceled concert, but have not received any information. What should I do?

All customers with tickets to a cancelled concerts will be contacted to the email address provided when purchasing the ticket. If you do not find the email, it may be a good idea to check the email in your spam. You are also welcome to contact the ticket office on telephone +46(0)31-726 53 00 or via email biljett@gso.se.

Information about your visit at the concert hall

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